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Operations · Field workforce · 2018 — present

Nationwide staffing engine

Custom onboarding, scheduling, payroll, and live dashboards for hundreds of per-diem medical professionals — replacing a Word-doc-and-spreadsheet process that could not scale.

Role
Product owner & architect
Stack
Custom app · MongoDB · GCP · Real-time dashboards
Status
In production

913

Clinicians in the system

647

Currently active

End-to-end

Onboard → payroll

The problem

Field events live and die on who shows up, with which supplies, on which clock. The process lived in a Word document and a spreadsheet. It was tribal knowledge. It did not survive a busy season, an acquisition, or a single person being out.

What I did

  1. 01Designed a purpose-built engine instead of bending a generic HRIS: onboarding, credentialing, intelligent scheduling, time tracking, reimbursements, shift alerts, feedback, and live operational dashboards.
  2. 02Treated staffing as a product with the same release discipline as the member portal — QA, demo, production — because a wrong shift is a client event, not a ticket.
  3. 03Kept iterating toward a fourth wheel. Incremental improvements shipped; the unfinished parts stayed on the table instead of being papered over with another vendor.

Outcome

Nine hundred clinicians run through one system. Payroll and scheduling are no longer a weekend ritual. The same platform absorbed an acquisition (Health Maintenance Institute) in a single summer without a second staffing stack.